If you see a message on your D11 Chromebook that looks similar to "[email protected] To unlock and restore your local data, please enter your old Chromebook password". Follow these steps to get logged in.

• In the window click "Forgot your old password?"

• On the next page, you will be presented with two options. Click the button that says "Proceed anyway"

• You should now be able to log into your D11 Chromebook with your current network password

Why did it ask for my Old Password?

This happens when a student uses the Chromebook and modifies their profile settings, or changes their password on a different device (maybe on a different Chromebook in another class, or working from home), then comes back to class to log in again. The Chromebook recognizes that the user has logged into this device before, but doesn't recognize the new password. Chrome asks for the old password so that it can attempt to sync any data that may have been stored locally on the device. Since these devices are managed and students use cloud storage, there should be no local data. Following the steps above does not affect the user's ability to access data stored in the cloud (Drive, Docs, Mail, etc).  Per D11 guidelines, Students should not be downloading content or storing data on the local machine. All files should be stored in some sort of externally available source (OneDrive, Google Drive, Thumbdrive) not the Chromebook itself.

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211. 

Please Note: 
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.