Chromebook Unlock and Restore Data Error Message

If you see a message on your D11 Chromebook that looks similar to "[email protected] To unlock and restore your local data, please enter your old Chromebook password". You will need to complete these few steps to get logged in.

• Just below the box where the Chromebook is asking for your old password, you should see a link that says "Forgot your old password?", click this link

• On the next page, you will be presented with two options. Click the button that says "Proceed anyway"

• You should now be able to log into your D11 Chromebook with your current password

WHY DID IT ASK FOR MY OLD PASSWORD?

• This happens when a student uses the Chromebook and modifies their profile settings, or changes their password at a different device (maybe on a different Chromebook in another class, or working from home) then comes back to class to log in again. The Chromebook recognizes that the user has logged into this device before, but doesn't recognize the (new) password. Chrome thinks it's being helpful by asking for the old password to sync any data that may have been stored locally on the device. 
• This is only an issue for data stored on the local machine. It does NOT affect the user's ability to access data stored in the cloud (Drive, Docs, Mail, etc).  Per D11 guidelines, Students should not be downloading content or storing data on the local machine. All files should be stored in some sort of externally available source (OneDrive, Google Drive, Thumbdrive) not the Chromebook itself.

If you have any questions please contact the D11 Support Center at 520.2211, or search our Knowledge Base for more articles.