• In any web browser navigate to https://webmail.d11.org/ecp. On that page you will enter your D11 email address ([email protected]) and your network password

• Open the "groups" tab to view the list of groups

• In this tab, you should see a long list of groups in our organization. Locate your group by either scrolling through the list or by clicking on the magnifying glass icon to search by keyword (e.g. _RUDY or _FOOD SERVICES OFFICE). Once you find your group, double click on that line to edit the group

• click on the "membership" tab located on the left side

• To remove a user from your group, find their name in the list and click on it to highlight them. Next, click on the minus ( - ) button to remove them. Then click the "Save" button in the window to complete the action.

• To add a user to your group, click the plus ( + ) button. In the window that opens, click the magnifying glass icon and type in the name of the person you wish to add and hit the enter key. You should see the list populate with names. Find the person you are looking for, highlight their name, click the "Add" button, and then the "OK" button

• This should close the search window and bring you back to the main window with the members listed. You should see the person you added in the list. If all looks correct, go to the bottom of that window, click the "Save" button to finalize your changes

Note: Changes replicate to Exchange Online immediately, but not to the Outlook application installed on your computer. Outlook updates on its own once a day (overnight or 24 hours). If this is not soon enough for you, you can manually download a new copy of the address book using the steps below.

Manually Refreshing Distribution Groups in the Outlook Desktop Client

Note: The following instructions will not work in the New Outlook

• In the Outlook Client, click on the Send/Receive tab

• Click the "Send/Receive Groups" button

• Click "Download Address Book"

• In the window that opens, make sure the box that says "Download changes since last Send/Receive" is checked and then click the "OK" button. You should see a progress bar showing the sync

If You are not the Owner of the Group

• If you are not in the list of owners for the group, you will see an error that states "You don't have sufficient permissions". You will not be able to make any changes if you get this error
• If you feel like you should have the ability to edit your group, you will need to contact IT by submitting a HappyFox ticket

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211. 

Please Note: 
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.