Is it Possible?

If you've just sent an email message to someone by mistake from your Outlook email online (Outlook.com rather than the client on your computer) How do you recall it? Unfortunately, you can't.

Message recall is not available for the online version of Outlook.

Recalling messages is currently only available on the Windows version of the client that is installed on the desktop of your D11 Windows computer. To view instructions on how to do this, see the Recalling an Email in Desktop Outlook (Windows Only) article.

Although you cannot recall an email in the online Outlook, there is an option that allows users to stop a message within a few seconds of sending it.

Set Up Undo Send in Outlook.com

Although you cannot recall a message once it's been sent in online Outlook, you can turn on a delay send option. This will give you up to 10 seconds to prevent the message from ever being sent in the first place.

To turn on the "Undo Send" option go to your online Outlook, make sure you are signed in, and complete the following:

• At the top of the page, click the Settings icon and then click on the "View all Outlook settings" link at the bottom of the dropdown.

• In the window that opens select the "Mail" settings and then the "Compose and reply"

• In the section that opens you will need to scroll down until you see a section labeled "Undo Send"

• In this section, you should see a slider bar that is likely set at "0". You can move this bar left to right and choose how long Outlook.com will wait before sending your messages

• You will have three options to choose from:

  • delay 0 sec (message is sent immediately)

  • delay 5 sec

  • delay 10 sec

• Once you have the slider set to your desired amount of time to delay messages, click the "Save" button at the bottom of that window and then close the settings window by clicking the "X" at the top of that frame

• Now that you have the Undo Send option set up, you should see an "Undo Send" prompt at the bottom of the message list whenever you send a new message. The prompt will be available for the length of time you set in the Compose and reply settings.

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211. 

Please Note: 
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.