1679
If you send an email before you are finished, or maybe you sent it but want to add or change the content, you can attempt to recall the message. Follow these steps if you are using the Microsoft Outlook client installed on the desktop of your Windows machine.
Note: This is only for the Windows version of the software. As of June 2024, Outlook for Mac does not have a feature to recall sent emails. However, you can enable a 10-second "Undo send" grace period, which if enabled would allow you 10 seconds to undo the send.
To Recall a Message from Desktop Outlook
-
In the folder pane on the left of the Outlook window, choose the Sent Items folder.
-
Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.
-
From the Message tab, select "Actions" and then "Recall This Message"
-
You cannot recall a message in Outlook on the web.
-
You cannot recall a message that's protected by Azure Information Protection.
-
Note: if you are in the New Outlook you will find the "Recall Message" option by clicking the three dots to the right of the upper toolbar (shown in image below).
-
Once you click "Recall This Message" you should be presented with a small window with two options
-
You can now either click "Delete unread copies of this message" or click "Delete unread copies and replace with a new message"
-
You also have the option to uncheck the box that will let you know if the recall succeeds or fails for each recipient that the message was sent to
-
-
Once you have made your selection in the appropriate radial button you can click the "OK"
-
You will be emailed a link that you can open to view the status of the recall if you choose to do so
Below are some of the results you can expect from a message recall. The success or failure of a message recall depends on the recipients' settings in Outlook, not the originator of the message. In the following table, five scenarios are presented. Some of these include scenarios where the recipient has particular settings on:
| Action | Result |
|---|---|
|
You send a message to someone. You recall the original message and replace it with a new one. On the recipient's computer, under Tracking, the Automatic process requests and responses to meeting requests and polls checkbox are selected.
Note: To view this setting, File > Options > Mail. Scroll to the Tracking section. |
Both the original message and the recall message are received in the recipient's Inbox. Assuming the original message hasn’t been read, the original message is deleted and the recipient is informed that you, the sender, deleted the message from his or her mailbox.
Note: If the original message is marked as read (viewing in the Reading Pane isn’t reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message. However, the message remains in the recipient's Outlook folder. |
|
You send a message to someone. You recall the original message and replace it with a new one. On the recipient's computer, under Tracking, the Automatic process requests, responses to meeting requests, and polls checkboxes aren’t selected.
Note: To view this setting, File > Options > Mail. Scroll to the Tracking section. |
Both the original message and the recall message are received in the recipient's Inbox. On the recipient's computer, one of the following results occurs: If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, have deleted the message from their mailbox. If the recipient opens the original message first, the recall fails, and both the original and recall messages are available.
Note: If the original message is marked as read (viewing in the Reading Pane isn’t reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message. However, the message remains in the recipient's Outlook folder. |
| You send a message to someone. You recall the original message and replace it with a new one. On the recipient's computer, either by rule or by the action of the recipient, the original message is moved out of the Inbox to another folder and the recall message remains in the Inbox (or it is moved to another folder also). | If the recall message and the original message exist in separate folders, the recipient receives a message that states a recall attempt failed. This occurs regardless of the Outlook configurations and the read status of the message. The original message and the new message are both available to the recipient. |
| You send a message to someone. You recall the original message and replace it with a new one. On the recipient's computer, either by rule or by the action of the recipient, both messages are moved to the same folder. This results in behavior similar to what occurs when Outlook isn’t configured to automatically process messages. | On the recipient's computer, one of the following results occurs: If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, deleted the message from his or her mailbox. If the recipient opens the original message first, the recall fails, and both the old and new messages are available. |
| You send a message to a public folder. You recall the original message and replace it with a new one. | One of the following results occurs: If the recipient who reads the recall message has read access to all the items in the public folder but didn’t read the original message, the recall succeeds, and only the new message remains. You, the sender, receive a message that states the recall succeeded. If the recipient has already marked the original message as read, he or she is informed that the recall failed, and only the recall message is deleted. If a user who has any other public folder rights opens the recall message, the recall fails, and the user receives a message that states the recall failed. Both the old and new messages remain in the public folder. If the recipient reads the original message and then marks it as unread, it is considered never read and recall is successful. In the public folder, it is the reader's rights, not the sender's, that determine the success or failure of the recall. |
If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211.
Please Note:
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.
