If you are having issues connecting to your Shared Drive (S:, T:, etc.) over the D11 VPN please see the instructions outlined below.

Check that you are Connected to the VPN

Please make sure you are connected to the D11 VPN if you are not on the District WiFi. Read more about connecting to the VPN before continuing below. If you are not on the District WiFi and not connected via VPN you will not be able to access the Shared Drives.

Mapping the S: Drive

If you need help mapping yourself to the S: drive visit our Mapping Network drives Article.

Accessing the S: Drive

• Ensure you are connected to the VPN through Cisco AnyConnect

• Open File Explorer and select "This PC" on the left side pane

• You should see a Network Location called "NEW_ADMIN_SHARE", double click it to open the S: drive

Additional Troubleshooting Steps

If you still cannot access your shared drive, and you are certain you are connected via VPN try the following: 

• Check your WiFi signal - If you have a weak WiFi signal the VPN may have a hard time staying connected and allowing you to view the shared drive. If this is the case try finding a better internet connection.
• Make sure you still have access to the shared drive - Most shared drives require users have permissions to view them. If you do not have permission to access information in a shared drive you will usually get an error when trying to open the drive. If this occurs please put in a detailed HappyFox ticket that includes the drive you are having trouble with.
• Request further support - If you are still unable to access a shared drive off network, please submit a Happyfox Ticket.

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211. 

Please Note: 
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.