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Troubleshooting Shared Drives Over The VPN (Windows)
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Troubleshooting Shared Drives Over VPN on Windows Machines


If you are having issues connecting to your Shared Drive (S:, T:, etc.) over the D11 VPN please see the instructions outlined below. This article is also broken into sections. if you do not need all the information, use the links directly below to jump to any section you need



Check that you are connected to the VPN

Please make sure you are connected to the D11 VPN. If you need help with that please use this article to connect before continuing below. 


Mapping the "S" Drive

The following steps will help you map the "S" Drive specifically. For information on mapping your personal "U" drive please move to the next section.


  • To map the S Drive open “File Explorer”. This can be done in a number of ways, any of the options and others are acceptable methods
  • If you have a "This PC" icon on your desktop you can double click it and it will open the File Explorer window
  • If you see a folder icon on your taskbar you can click on that and it should open the File Explorer window.
  • You can also use the Search bar located next to your Windows Start Menu and type "File Explorer and select it from the menu.



  • Once you have the File Explorer open, look in the left margin for “This PC” and right-click on it. This should open up a dropdown menu.



  • From the dropdown selections, highlight and select “Map Network Drive...”



  • In the window that appears, Select “S:” from the Drive dropdown menu. If "S" is not available you can choose any other letter.


                -  The letter does not actually matter as long as you can remember which drive it is on your computer, in relation to the drives when you are on the D11 Network.



  • In the “Folder” field type the following: \\\New_Admin_Share



  • Next, check the box that says “Connect using different credentials” and then click the “Finish” button




  • You should now see a login box pop up. In the box that pops up make sure the user says CSSD11\username (ex: CSSD11\reynojh)


       -   If it says anything else or does not include cssd11\ make sure to click on “More Choices” and “Use a different account”. This is where you would enter the same information as indicated above



  • Now you will enter your network password, check the box remember credentials if you wish, and click the “OK” button.



  • Almost immediately you should see a new window open connecting you to the "S" Drive. You can verify you have connected to the right drive by looking at the address at the top center of the window.





Additional Help

If you have any questions please contact the D11 Support Center at 520.2211, or search our Knowledge Base for more articles.


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