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Home > Policies, Procedures and Contact Cards > Why doesn't Disney+, Netflix, Spotify, etc. Work on My D11 Computer
Why doesn't Disney+, Netflix, Spotify, etc. Work on My D11 Computer
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Disney+, Netflix, Spotify, etc. on D11 Computers


Streaming services on the District 11 network are an issue that do come up from time to time. The official support stance on these types of services is that District 11 does not allow them. This is based on our interpretation of the user agreements that typically accompany these types of services. 


The typical “Terms of Use,” "Subscriber Agreement," or similar agreements from these providers specifically state that the service being provided is for personal use only. The use of these services on the District 11 network is not considered personal use, especially when the services are used in a classroom, school, or other public arena.


Now, we realize that from time to time these services may work on your district device. This is typically due to an error in our filtering configurations and is an exception, not the norm. The correct configuration should block all streaming services like Disney+, Spotify, Pandora, Netflix, Hulu, etc.


Below you will find a few excerpts that we believe support this stance. Please know that we do this in an effort to keep District 11 out of legal harm and/or potential liability related to these terms and conditions. Thank you for understanding why we need to block such services.


Disney+ User Eligibility and Registration Subscriber Agreement from Section 1 - The Disney+ Service and ESPN+ Service are provided to individuals for their personal, non-commercial use only. Companies, associations, and other groups may not register for a Disney+ or ESPN+ account or use the Disney+ Service or ESPN+ Service.

Spotify Terms & Conditions Excerpt from Section 5 "Using our service - The Spotify Service and the Content are the property of Spotify or Spotify's licensors. We grant you limited, non-exclusive, revocable permission to make use of the Spotify Service, and limited, non-exclusive, revocable permission to make personal, non-commercial use of the Content (collectively, “Access”). This Access shall remain in effect until and unless terminated by you or Spotify. You promise and agree that you are using the Spotify Service and Content for your own personal, non-commercial use and that you will not redistribute or transfer the Spotify Service or the Content."


Pandora Terms & Conditions Excerpt from Section 6. "Your License to Use the Services. Subject to the terms and conditions of this Agreement and your payment of any required fees (if applicable), Pandora hereby grants to you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the Services in an Authorized Jurisdiction, and otherwise view and use the Services to the extent permitted by its intended functionality, for your own individual personal, non-commercial purposes.....


Netflix Terms & Conditions Excerpt from Section 4.2. "The Netflix service and any content viewed through our service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your Netflix membership, we grant you a limited, non-exclusive, non-transferable right to access the Netflix service and view Netflix content through the service. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances."


Hulu Terms & Conditions Excerpt from Section 3.2 "Ownership and License. Hulu owns and retains all rights to the Services, and the Content is owned or controlled by Hulu and Hulu's content programmers. The Services and the Content are also protected by copyright, trademark, and other intellectual property laws. That said, Hulu is pleased to grant you a non-exclusive limited license to use the Services, including accessing and viewing the Content on a streaming-only basis through the Video Player, for personal, non-commercial purposes as set forth in these Terms."


If you have any questions please contact the D11 Support Center at 520.2211, or search our Knowledge Base for more articles.

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