To help protect you and District 11 from cybersecurity threats, all employees will need to set up and use Duo Mobile two-factor authentication. To find out more about why District 11 uses Duo click here.

 

How will Duo Change my Login Experience?

Duo only triggers when you are NOT connected to District 11 WiFi, and you are logging in to systems (district email, OneDrive, Teams, Google suite, VPN) on a device. Duo does not replace or require you to change your username and password. Think of Duo as a layer of security added to your pre-existing login method. to help secure accounts and prevent phishing attacks. 

 

Duo Options

Duo has two options for users: 

 

Duo Mobile App - This is an app that is available to most users on their personal smartphones/tablets. After connecting your account you will verify any subsequent logins on your smartphone/tablet.

 

Duo Fob - This is a physical key the size of a thumb drive that will display a verification code on it. When verifying a log in you will enter the password that is shown on the display. 

 

Duo Mobile App Set Up

New employees will receive an email sent from [email protected] to their District 11 email address that will walk them through setting up Duo mobile on their smartphone or tablet. If you are unable to access this email call the Support Center at 520-2211 and you will be assisted in the following steps.

 

• Turn on your smartphone/tablet and download Duo Mobile from your app store. the app will look like the below image

 

 

• Once you have this downloaded, the individuals at the Support Center can text you a link that once opened will attach your Duo Mobile app with your district account
• If successful, Duo will walk you through two scenarios to show you how to use the app

 

Note - When prompted, click "Enable" on push notifications

 

Duo Fob Set Up

If you would prefer to have a physical fob issued to you, you will need to call the Support Center at 520-2211. You will need to give some details over the phone to set up the fob and once complete you will need to pick up your fob at, 711 E San Rafael St (click here for more details) between the hours of 7am and 5pm

 

First Time Verification

Once you have linked your account with your app, or picked up your fob, you are ready to start verifying/denying login attempts. Follow these instructions for verifying/denying logins to district email, OneDrive, Teams, or Google suite while away from District WiFi. 

• Ensure that your Duo verification device is near you 
• login to the site you are attempting to access with your district email and password
• If you are using the app Duo Mobile you will need to do one of the following from your smartphone/tablet:
  • Click approve on the push notification that appears
  • Enter the code given to you through a text message into the login window
  • Enter your passcode found in the app to verify the login that you are attempting
• If you have a fob you will hit the green button on it to cycle the passcode and type that passcode into the login window
• After completing the verification you should be logged in as normal

 

Stay Secure

Keep in mind that if you are not logging into anything but you receive a push notification from Duo asking to verify or deny a login, you should deny the login attempt as this may mean that someone is attempting to use your credentials to log in. 

 

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211. 

 

Please Note: 
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.