Staff with Extension Mobility phones will have to sign into them rather than forwarding their phone number like teachers do. For school-based staff, Extension Mobility users include administrators, front office staff, LTEs, DSTs, and others. Below is one example of what an Extension Mobility phone looks like. 

Logging in

• Press the button next to Extension Mobility on the screen

• Type in your Self-Service ID on the keypad, which is your 10-digit phone number: 1719XXXXXXX. Use the circle button in the center of the phone to move down to the next field and type in your 6-digit PIN. If you haven't changed your voicemail PIN yet, the generic PIN is 135790. If you have changed it, type in your personal 6-digit PIN here. Press Submit

Tip: If you haven't changed your PIN yet, you can find directions to do so here: Changing the PIN for my Voicemail or Password for Extension Mobility Login

Verifying that you are Logged in

• You will see your name and phone number on the top left of the phone's screen. You will now be able to make and receive calls with your issued D11 phone number. If you need to log out of the phone, press the button next to Extension Mobility again, and press the button below Yes to confirm you want to log out

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211. 

Please Note: 
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.