Note: These directions do not apply to front office staff, administrators, LTEs or DSTs.

School-based staff members (teachers, etc.) are assigned a phone number when they are hired in D11. This number is attached to them as long as they work in District 11. To use this phone number on the physical phone in your classroom or office, it must be forwarded to that physical phone. 

Forwarding Your Number to the Physical Phone in the Classroom

• Navigate to The Cisco User Portal and login using your D11 email and password.

• Click the settings wheel.

• Click on "Calling" and then scroll down the page until you find "Call Forwarding". Turn on the option for "Call Forwarding".

• Enter the 7 digit number of the classroom phone that you would like to forward your calls to in the "Enter phone number or username" field.

• Click "save".

For a printable version of these instructions look under "attachments". After your assigned D11 number is forwarded to your phone, you will be able to make calls internally (within the district) AND externally (to parents or family members). If your assigned D11 specific phone number is not forwarded to the physical phone in your classroom, that phone can only make internal calls, so it is important to forward your number to be able to communicate with your students' families.

Resetting your Voicemail Pin

Under the settings in webex you can also reset your voicemail pin. 

• Once signed into Webex, navigate to the settings and select the "voicemail" tab

• Select "reset voicemail pin" and follow the steps 

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211. 

Please Note: 
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.