Note: These directions do not apply to front office staff, administrators, LTEs or DSTs. Those individuals should have an extension mobility phone.

Each school-based staff member (teacher, EA, classroom aide, etc.) is assigned a phone number when they are hired in D11. This number is attached to them as long as they work in District 11. To use this phone number on the physical phone in your classroom or office, it must first be forwarded to that physical phone. There can also be other options for users to forward their assigned number to. 

Read more about the options for phone forwarding here. These instructions are on the D11 Intranet so you will need to be on the D11 wifi to access them or connected through the VPN if you are at home. 

Forwarding Your Number to the Physical Phone in the Classroom

• Go to the Cisco Portal
• Log in. Your username is your email address ([email protected]) and your password is your network password

• You will land on the "My Phones" screen showing your name and the phone number assigned to you. On the left side of the screen, click on the "Call Forwarding" tab

Under the Call Forwarding tab you will see your phone number, which begins in +1719. Most school-based staff will have phone numbers that begin in 328-XXXX or 228-XXXX

• Before you can forward your number, you will need to make note of the number on the physical phone in your classroom. On the phone's screen, look for a 7-digit number. It will most likely start with 148XXXX

• Next, click on the box next to "Forward all calls to" and make sure it is blue with the check mark in it

• From the dropdown menu select "Add a new number"

• Once you click that, the box will be blank. In the blank space, type in the number from the physical phone in your classroom: 148XXXX

• Click SAVE

After your assigned D11 number is forwarded to your phone, you will be able to make calls internally (within the district) AND externally (to parents or family members). If your assigned D11 specific phone number is not forwarded to the physical phone in your classroom, that phone can only make internal calls, so it is important to forward your number to be able to communicate with your students' families.

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211. 

Please Note: 
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.