Wireless Access Points (WAP or AP)

These are white boxes that are located on the ceiling of most rooms throughout district buildings. Each one projects a Wi-Fi signal. Most D11 WAP's are labeled with identifiers like AP - 104 or an asset tag. They will look like the below.

D11 access point mounted on a ceiling. The access point is roughly 5 inches by 10 inches and has a sticker on it indicating AP - 104 and the asset tag sticker

Interpreting Wireless Access Point (WAP or AP) Colors

Most WAP's have a light on the side indicating the status of the device and can be used to troubleshoot.

Solid Blue - WAP is ok and at least one device is connected

Solid Green - WAP is ok and waiting for devices to connect

Solid Red - WAP has a problem. If it persists submit a HappyFox ticket specifying which WAP is having an issue

Blinking Any Color - WAP is updating or rebooting. Please submit a HappyFox ticket if blinking continues for extended period

If you notice unusual behavior with an access point and the wifi begins to struggle, please put in a Happyfox Ticket.

If you have any questions or concerns, please reach out to our Support Center via a HappyFox ticket or by calling 719-520-2211.

Please Note:
The information provided in this knowledge base article is a living document and is subject to change. We make every effort to ensure the accuracy and relevance of the content per the last edited date, but due to the evolving nature of the subject matter, updates and revisions may occur at any time. Please continue to check back to the knowledge base for the most updated information or call the Support Center at the number above.