Web Filter On Screen Messages (Computers)

Colorado Springs School District 11 uses web filtering services to protect our users against malicious and/or inappropriate sites. In the article below you will see the various splash screens you may encounter when, using a computer, as a result of navigating to a site that is filtered or blocked. For information about screens you may see on a D11 iPad, or other iOS devices, while using the D11 network please see this article.

NOTE: Websites are blocked and allowed according to categories. These categories remain the same, the vendor determines how individual websites are categorized. Network Services is able to re-categorize and change these sites when needed. Please enter a Technology Support Ticket at https://support.d11.org/new if something is unintentionally restricted and has been approved by the District.

• The "Yellow" screen indicates that a user has entered a URL that is incorrect or does not exist. If you see this screen check the address that you are trying to reach in the URL bar and retype it.

• The "Red" screen indicates that a user has entered a URL that is blocked and categorized as inappropriate for users. Users may encounter two different screens depending on their role in D11.
• If a user is a D11 Student and encounters the page below they should close the page as it is blocked and they have no way of overriding it. If the site was incorrectly categorized they should notify their teacher or LTE with the website details so that a ticket can be created to determine if it should be unblocked. To expedite solving the request, include the computer name (located on the D11 Sticker) in the ticket as well as a screenshot or picture of the block page if possible. Please test known sites to ensure that they come through the filter for both staff and for students.

• If a user is a D11 Staff member and encounters the page below, the user has a few options. First, they could close the page and continue browsing to approved sites. If you feel this site should be unfiltered, submit a support ticket, https://support.d11.org/new, with the website details so that the team can determine if it should be unblocked. To expedite solving the request, include the computer name or asset tag (located on the D11 Sticker) in the ticket. Please test known sites to ensure that they come through the filter for both staff and for students. However, if the staff member feels the site was incorrectly categorized and should be available, they can use the override option at the bottom of the screen. HOWEVER, if you override the filter know that all traffic is monitored and logged. 

YouTube

YouTube continues as in years past for all staff, unfiltered access when you turn off restricted mode for the site.  Middle and high school users access YouTube in a forced restricted mode.  Elementary students access YouTube using a new feature that should be more focused on educational videos. School staff, please give your Library Technology Educator feedback on these levels of YouTube access.

Streaming Music/TV services

Streaming radio/TV services continue to be blocked due to these sites existing Terms of Use for personal use only.  Sites such as Pandora, Spotify, Netflix, Apple TV, etc. are blocked globally to ensure district-wide compliance. If you have questions about this you can see this article in our Knowledge Base that has more information about the topic.

Questions

If you find staff members who can’t access certain sites that other staff members can, please enter a Technology Support Ticket.  To expedite solving the request, include your computer name in the call/ticket. Please test known sites to ensure that they come through the filter for you and for students.

Personal Device (BOYD)

Users (staff or students) who bring in personal devices, BYOD, will get the “default” most restrictive profile. Blocked pages have a button “sign in with Microsoft”. Users can sign in with their D11 email and network password. Logging in will give staff or students a filtered profile on your personal device.

If you have any questions please contact the D11 Support Center at 520.2211, or search our Knowledge Base for more articles.