Forwarding Your Phone Number to a Classroom Phone

Note: These directions do NOT apply to front office staff, administrators, LTEs or DSTs

Each school-based staff member (teacher, EA, classroom aide, etc.) is assigned a phone number when they are hired in D11. This number is attached to you as long as you work in the district. To use this phone number on the physical phone in your classroom or office, it must first be forwarded to that physical phone.

To do this, you must log into the Cisco Self-Care Portal, which can only be accessed on the D11 network (this means you need to be in a D11 building).

Forwarding Your Number

• Go to the portal by using the following link: https://d11cucmpub1.cssd11.k12.co.us/ucmuser/

• Log in. Your username is your email address ([email protected]) and your password is your network password

• You will land on the "My Phones" screen showing your name and the phone number assigned to you. On the left side of the screen, click on the "Call Forwarding" tab.

Under the Call Forwarding tab you will see your phone number, which begins in +1719. Most school-based staff will have phone numbers that begin in 328-XXXX or 228-XXXX

• Before you can forward your number, you will need to make note of the number on the physical phone in your classroom. On the phone's screen, look for a 7-digit number. It will most likely start with 148XXXX
• Next, click on the box next to "Forward all calls to" and make sure it is blue with the checkmark in it.
• From the dropdown menu select "Add a new number"
• Once you click that, the box will be blank. In the blank space, type in the number from the physical phone in your classroom: 148XXXX
• Click SAVE

After your assigned D11 number is forwarded to your phone, you will be able to make calls internally (within the district) AND externally (to parents or family members). If your assigned D11 specific phone number is not forwarded to the physical phone in your classroom, that phone can only make internal calls, so it is important to forward your number to be able to communicate with your students' families.

If you have any questions feel free to submit a HappyFox ticket, or call our Support Center at 520.2211.